How can we help?
Most questions are answered below. For anything else, write to romanvlasovdev@gmail.com — a real person replies, usually within one business day.
Troubleshooting
Quick fixes.
I can’t see the Hark icon
Click the puzzle icon in Chrome’s toolbar and press the pin next to Hark AI Agent. You can also open Hark with Alt+Shift+H.
The shortcut does nothing
Another extension may use the same keys. Open chrome://extensions/shortcuts and set a different shortcut for Hark.
Hark can’t read this page or email
Allow website access when Hark asks, or turn it on in Settings. Chrome’s own pages (chrome://), the Chrome Web Store and some PDF viewers cannot be read by any extension.
The Agent stopped halfway
The site may need a login or a verification step, or it blocks automation. Finish that step yourself and ask Hark to continue.
Voice input doesn’t start
Allow microphone access when Chrome asks. If you blocked it, press the microphone button again to reopen the permission page, or allow the microphone in Chrome’s site settings.
I bought Pro in another browser
Open Settings → Restore purchase and enter the email you used at checkout. You’ll get a one-time code. Pro works in up to 3 browsers.
How do I cancel or change my plan?
Settings → Manage subscription, or the link in your receipt email. Pro stays active until the end of the paid period.
How do I delete my data?
Settings → “Delete all my data”. This clears your local history and Tracker and deletes the anonymous record on our server. It does not cancel a subscription.
Writing to support?
Tell us your Chrome version, Hark version (Settings → About), the website you were on and what you expected to happen. Please don’t send passwords or card numbers — we will never ask for them. If your question is about a charge, include the email you used at checkout.
Hand your next task to Hark.
Add it to Chrome, open the side panel and say what you need. It takes about ten seconds.
Free plan included · No account needed · Works in Chrome on Windows, Mac, Linux and ChromeOS